The boss drives his men; the leader coaches them.
The boss depends upon authority; the leader on good will.
The boss inspires fear; the leader inspires enthusiasm.
The boss says ‘I’; the leader, ‘we.’
The boss fixes the blame for the breakdown; the leader fixes the breakdown.
The boss says ‘Go’; the leader says ‘Let’s go!’
The customer is always right.
Harry Selfridge.
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